Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.
People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our
Vision, Mission, and 11 Guiding Values
; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.
Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over
30 years of quarterly profitability
without a great team dedicated to empowering innovation. People like you.
Visit our
careers
page to see what exciting opportunities and company perks
await!
Job Description:
Providing customer support for Microchip web based customers in Europe, proactively promoting Microchip products whilst exceeding customer their expectations through the microchipDIRECT sales channel.
Main Functions:
- Front line customer support;
- Dealing with phone and e-mail requests for website guidance, customer order support and change requests to customer orders;
- Carry out RMA’s and other questions that may arise from customers ordering via www.microchipDIRECT.com and generally assist customers as necessary to maintain and win new business for the Company;
- Act as a liaison between customers and the factory and the European sales teams;
- Assist in programs and campaigns to generate more customers and increased sales:
- This will include proactive calls to customers as to cross and up-sell;
- Understanding customers businesses and products to be able to offer complementing solutions;
- Learn and understand Microchip products to assist in the above;
- Collate, summarise, and share sales-related information to the microchipDIRECT team and others within the Microchip organisation as necessary;
Benefits:
- Microchip's total compensation and benefits package includes a competitive base income, quarterly cash bonus plan aligned with company-wide goals and targets, Restricted Stock Units, employee stock purchase program, private medical subscription, meal tickets etc.;
- Other benefits include, but are not limited to Bookster subscription, Gym Reimbursement and credits to a wellbeing platform (Atlas), internet reimbursement for employees working on hybrid work schedule;
- Opportunity to work in an entrepreneurial and collaborative manner as well as be compensated for success in driving the organization's growth;
- Diverse and plenty of training and development opportunities (face-to-face, self-paced learning, online seminars etc.);
- Being part of and contributing to a fast-growing company in a dynamic, changing market.
Requirements/Qualifications:
- Excellent verbal and written communication skills;
- Fluent in English is mandatory, both written and spoken;
- University Degree in Foreign Languages/ FILS or 3+ plus years experience in customer service industry;
- Experience in the semiconductor industry would be an advantage;
- Strong knowledge in Microsoft Windows applications including Excel, Word, and PowerPoint;
- Likes to work in a team environment sharing tasks, motivated self-starter, detail oriented, and positive attitude;
- Hours must be flexible to accommodate communication with European/overseas team members;
Special requirements:
- Other European language skills would be advantageous;
- Willingness to travel occasionally within territory and elsewhere in Europe or to the USA for specific training;
#LI-RB1
Travel Time:
0% - 25%