SUMMARY OF POSITION
As a customer liaison, responsible for coordinating inside sales activities with the sales personnel and maintaining positive customer relations. Candidate shall build good relationships with internal & external customers, work closely to identify short- and long-term objectives and needs.
DUTIES & RESPONSIBILITIES
- To prepare quotation and processing order, ensuring necessarily follow up on quotations and inquiries for respective inter-divisions
- Attend to customer's need professionally, promptly & efficiently, establish and maintain a continuous “open-line of communication” with customers providing the highest level of internal and external customer service while keeping customer's waiting time to the minimum
- Assist the sales department in budget process
- Good with MS Excel for customer listings, data sorting etc.
- Plan and carry out inside sales activities to the agreed sales budgets and unplanned sales within the timescale
- To maintain and prepare all records related to Sales and Operation.
- Create customer master data upon approval and terms to apply on individual customers
- Coordinate with relevant departments for short shipment / quality issue/ complaint
- Follow up Open Quotation, backlog orders and update customers / sales team
- Assist customer on their request for billing documents and others
- To assist and prepare status reports to Finance Department in the process of credit control by following up with the customers
- To provide aid to other departments.
- To be responsible for monitoring inventory in the warehouse and preparing monthly inventory reports
- Coordinate with the logistics department to ensure smooth operations
- Attend Seminar / Roadshow / Exhibition and customer visit with sales team if required
- Ad-hoc duties
KNOWLEDGES, SKILLS AND ABILITIES
- Intermediate knowledge and skills in using specified operating system & software including Excel, Word
- Able to communicate (spoken & written) in English & Bahasa Malaysia in a professional manner
- Ability to multiple tasks and prioritize based on company needs
- Ability to plan and coordinate various daily activities effectively
- Able to work independently & effectively in a team environment
- Able to carry out instructions from the managements clearly & precisely
- 2-3 years working experience related to internal sales/back-end support
- Positive, discipline, multi-task, responsible and detail oriented
- Good communication skills and able to deliver clear messages
- Candidate must possess at least Diploma/Degree in any disciplines
Job Type: Full-time
Salary: Up to RM3,500.00 per month
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales Admin: 1 year (Required)
Application Deadline: 07/03/2023
