The Store Manager plans and directs the day-to-day operations of the store and will report directly to Baindoux WW Operations Director. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
May require a bachelor's degree or its equivalent at least 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. Typically reports to top management.
Responsibilities:
- Complete store operational requirements by scheduling employees; following up on work results through daily sales, clientele building, find opportunities to develop the brand within the community and surroundings.
- Maintain store staff by orienting and training employees
- Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise; maintaining inventories
- Secure merchandise by implementing security systems and measures
- Protect employees and customers by providing a safe and clean store environment
- Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
- Develop a schedule of holiday activities throughout the year strategically designed to bring in more revenue
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about stock control
- Analyze sales figures and forecast future sales
- Ensure standards for quality, customer service and health and safety are met
- Respond to customer complaints and comments
- Update management on business performance, new initiatives and other pertinent issues
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
- Accounting and Finance
- Retail Management
- Leadership
- Ability to Motivate Others
- Customer Focus
- Fluent English, Flemish/Dutch. French is a plus.
- Fully profecient MS Office
